Overview

At Flashion Statement, your satisfaction is our priority. We aim to provide exceptional customer service and clear guidelines regarding returns and refunds for all our products. Please review our policy below, which distinguishes between Customized Products and Ready-to-Ship (Non-Customized) Products.

General Policy Principles (Applies to all products where applicable):

  • Policy Accessibility: This complete return policy is easily accessible on our website footer, product pages, cart, and checkout pages, ensuring you can review it before making a purchase.

  • Customer Communication: We commit to transparent communication throughout the return process.

1. Customized Products

    • Nature of Product: Customized items are uniquely made-to-order based on your specific design and preferences. Due to their personalized nature, these products cannot be returned or exchanged for reasons other than manufacturing defects or errors on our part.

Acceptable Return Conditions (Customized Products):

      • Defective or Damaged Upon Arrival: If your custom product arrives with a manufacturing defect, or if you receive an incorrect product (e.g., wrong design, size, or color not matching your order), please contact us within 5 business days of receiving your order.

      • Shipping Damage: Damage incurred during shipping must be reported within 2 business days of delivery.

Process for Defective/Damaged Custom Products:

        • To report a defective, incorrect, or shipping-damaged customized item, please contact our customer service team immediately at sales@flashionstatement.com or through our Contact Page.

        • We may request clear photographs or videos of the defect, damage, or incorrect item to assess the issue. In some cases, we may require the item to be returned for inspection.

        • Upon confirmation of a defect, damage, or error on our part, we will offer a replacement of the item or a full refund to your original payment method, depending on your preference and product availability.

Return Shipping for Defective/Damaged:

    • For confirmed defective, damaged, or incorrect customized products, Flashion Statement will cover all return shipping costs. We will provide you with a pre-paid return label or arrange for pickup.

  • No Returns for Change of Mind: Please note that customized products cannot be returned or refunded if you simply change your mind or if the personalization details were incorrectly provided by you during the order process.

2. Ready-to-Ship Products (Non-Customized)

    • Return Window: You may return unused, non-customized items within 10 calendar days of the delivery date.

Eligibility for Return:

      • Items must be in their original, unused condition, with all original tags, packaging, and accessories intact.

Return Process:

      • Before returning any item, please contact us at sales@flashionstatement.com or via our Contact Page to receive the correct return shipping address and instructions.

      • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund within [e.g., 3-5 business days] of receiving the return.

Refunds (Ready-to-Ship Products):

      • If your return is approved, a full refund will be processed to your original payment method within [e.g., 5-7 business days] after approval. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Partial refunds may be granted for:

        • Items with obvious signs of use or not in original condition (not due to our error).

        • Items missing parts not due to our error.

        • Items returned after the 10-calendar day return window.

Return Shipping Costs (Ready-to-Ship Products):

    • You are responsible for covering the return shipping costs for non-customized items unless the return is due to our error (e.g., we sent the wrong item) or a confirmed defect.

    • If a refund is issued, original shipping costs are non-refundable. If your return shipping costs were covered by us due to an error on your part, these costs may be deducted from your refund.

3. Shipping Damage (Applicable to all products)

  • Immediate Inspection: Please inspect your order immediately upon delivery.

  • Reporting Damage: Any damage incurred during shipping must be reported to us within 2 business days of delivery.

  • Claim Requirements: To file a claim with the shipping carrier, we require clear photos of the damaged shipping box, the product itself, and any visible damage to the item.

  • Timeliness: Unfortunately, if we are not notified within this 2-business day timeframe, we will be unable to offer a refund or replacement for shipping-related damage.

4. Need Help?

If you have any questions or concerns about your order, returns, or shipping, please don't hesitate to contact us. We are here to help and want to ensure your experience with Flashion Statement is a great one!

📧 Email: sales@flashionstatement.com

📄  Or use our Contact Page