Overview

At Flashion Statement, we value your satisfaction and aim to provide outstanding customer service. Our return policy differs between Customized Products and Ready-to-Ship (Non-Customized Products) as outlined below.

Customized Products

Customized items are made-to-order and cannot be returned or refunded unless they arrive defective or you receive the wrong product.

  • If your custom product is defective, please contact us within 5 business days of receiving your order.
  • We may request photos of the defect or ask you to return the item for inspection.
  • If the item is confirmed defective, we will offer a replacement or refund, depending on your preference and product availability.
  • Shipping damage needs to be reported within 2 business days. (see below)

Ready-to-Ship Products (Non-Customized)

You may return unused, non-customized items within 10 business days of delivery.

To be eligible:

Items must be unused, in their original condition, and in the original packaging.

Partial refunds may be granted for:

  • Items with obvious signs of use
  • Items not in original condition or missing parts (not due to our error)
  • Items returned after 10 business days

Refunds

  • Once we receive and inspect your return, you’ll be notified via email about the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within a few business days.

Return Shipping

  • Please contact us before returning any item to receive the return shipping address.
  • You are responsible for return shipping costs unless the item is defective or an error was made on our part.
  • If a refund is issued, return shipping costs may be deducted unless the return is due to our error.

Shipping Damage

Please inspect your order immediately upon delivery. 

  • Any damage incurred during shipping must be reported within 2 business days.
  • To file a claim with the shipping carrier, we require photos of the damaged shipping box, the product, and any visible damage.
  • Unfortunately, if we are not notified within this timeframe, we will be unable to offer a refund or replacement for shipping-related damage.

Need Help?

If you have any questions or concerns about your order, returns, or shipping, please contact us at:
📧 sales@flashionstatement.com
📄 Or use our Contact Page

We’re here to help and want to ensure your experience with Flashion Statement is a great one!